What is included?
Monthly maintenance typically refers to but is not limited to changes in visual text and image enhancement/placement. Requests that are repetitive in nature are limited to five alterations (e.g. an change of address on up to five web pages equals one change). All clients will receive timely uploading of web content to the World Wide Server, and review and notification. The duration of the plan is six months and must be reviewed before renewal.
Clients are asked to email requests with clear and concise instructions and expectations. Once we acknowledgement the request, Sims Solutions will complete all work within 48 hours then contact the client to review for accuracy. If clients do not receive notification of their request, they are responsible for following up with communication.
What is not included?
More complex services vary in cost and are not included in the plan such as change of website color, web page addition, site reformatting, or special advanced script requests (revolving date/calendar, translator, video, audio, anchors, drop down navigation, pop-up applications, flash or animation). Sims Solutions can make suggestions and observations to the website project although the vision of the final design are per the client’s instructions.
How is the plan billed?
Once a six-month term is agreed to in writing, the plan will become effective the first day of the following month unless otherwise noted. Clients will be invoiced bi-monthly beginning with the first month. Unused change requests do not carry over to the next month. Maintenance requests beyond the plan’s monthly allotment will be charged at a rate of $45 per hour.
How are emergency notifications handled?
If a site has an emergency notification and needs an immediate update, an additional fee of $10 will be assessed. |
